If you ever run into issues that can’t be resolved through the platform or the documentation, our support team is here to help.
Email:
team@yg3.ai
This inbox is monitored actively Monday–Friday, 9am–6pm ET. Expect a thoughtful, helpful response within 1 business day.
To help us resolve your issue faster, please include:
A brief description of the issue
The module or section where it occurred (e.g. Organic, Paid, Reporting)
A screenshot or screen recording, if available
The time of day it happened
Any error messages you saw
You should email support if:
A module isn’t loading or is frozen for more than 3 minutes
You can’t add, edit, or view a client
You need help restoring deleted content
You’re experiencing consistent performance issues
There’s a billing or account access problem
You’ve found a bug and want to report it
For strategic guidance on using Elysia, campaign setup, or maximizing performance, start a thread inside the platform and collaborate directly through Elysia.
Our priority is to make sure you can focus on what matters: doing high-leverage marketing work at scale. When something breaks that flow, we’re here to help restore it—fast.
Just reach out.